Shipping policy

Last updated: July 25, 2026

At Super Senior, we are committed to delivering your physical workbooks and brain training products quickly, safely, and accurately.

This Shipping Policy outlines our processing times, shipping rates, delivery estimates, and tracking procedures.

1. Order Processing Times

All orders are processed and packaged at our facility in Mumbai, India.

  • Standard Processing: Orders are typically processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Order Confirmation: You will receive an automated order confirmation email immediately after placing your order, followed by a second notification containing your tracking information once your package has shipped.

Note: During high-volume promotional periods or holiday seasons, processing times may extend by an additional 24–48 hours.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and chosen shipping speed.

Domestic Shipping (India):

  • Standard Express Delivery: Estimated 3 to 5 business days.

  • Shipping Cost: Calculated at checkout (free shipping promotions may apply on eligible order thresholds).

International Shipping:

We ship to select international destinations (including the United States, United Kingdom, Canada, European Union, and UAE).

  • Standard International Shipping: Estimated 7 to 14 business days (depending on destination and local customs clearance).

  • International Express: Estimated 4 to 8 business days.

Please note that delivery times are estimates provided by our courier partners and are not strictly guaranteed.

3. Customs, Duties, and Taxes (International Orders)

For international deliveries outside of India:

  • Import Taxes & Duties: Your order may be subject to import duties, value-added taxes (VAT), or local customs fees once the shipment reaches your destination country.

  • Customer Responsibility: Super Senior is not responsible for any additional customs charges or local taxes applied to your package. All fees imposed during or after shipping are the sole responsibility of the customer.

4. How to Track Your Order

Once your order has shipped, you will receive a shipping confirmation email containing a direct tracking number and courier link.

  • Please allow up to 24 hours for the tracking status and movement updates to register on the courier’s portal.

  • You can check the real-time location of your package at any time by clicking the tracking link in your shipping confirmation email.

If you have not received your tracking link within 3 business days of placing your order, please contact us at superseniorcontact@gmail.com.

5. Shipping to P.O. Boxes

Some courier services have restrictions on delivering to P.O. Boxes. We recommend providing a complete residential or commercial street address at checkout to ensure smooth and uninterrupted delivery.

6. Incorrect Shipping Addresses & Undeliverable Packages

Please double-check your shipping address and contact phone number carefully before finalizing your order.

  • Address Changes: If you notice an error in your shipping details, contact us immediately at superseniorcontact@gmail.com. We will do our best to update your information before the package leaves our warehouse. Once an order has been dispatched, we cannot alter the delivery address.

  • Returned Packages: If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, the customer will be responsible for any re-shipping costs required to send the package back out.

7. Damaged, Lost, or Missing Shipments

  • Damaged in Transit: If your workbook arrives physically damaged or torn due to transit issues, please take clear photos of the packaging and product immediately and contact us at superseniorcontact@gmail.com within 48 hours of delivery.

  • Lost or Delayed Packages: If your tracking link shows no movement for more than 7 business days, or if your package is marked as "Delivered" but you have not received it, please check with family members or building managers first, then contact our support team so we can open an investigation with the carrier.

8. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to our team:

  • Email: superseniorcontact@gmail.com

  • Mailing Address:

    Super Senior

    403 Pokhran Road, Manpada, Thane West,

    Hiranandani Meadows,

    Mumbai, Maharashtra – 400610, India