Shipping policy

  • Last updated: July 25, 2026

    At Super Senior, we are committed to delivering your physical workbooks and brain training products quickly, safely, and accurately.

    This Shipping Policy outlines our processing times, shipping rates, delivery estimates, and tracking procedures.

    1. Order Processing Times

    All orders are processed and packaged at our facility in Mumbai, India.

    • Standard Processing: Orders are typically processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

    • Order Confirmation: You will receive an automated order confirmation email immediately after placing your order, followed by a second notification containing your tracking information once your package has shipped.

    Note: During high-volume promotional periods or holiday seasons, processing times may extend by an additional 24 to 48 hours.

    2. Shipping Rates & Delivery Estimates

    Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and chosen shipping method.

    Domestic Shipping (India)

    • Standard Express Delivery: Estimated 3 to 5 business days.

    • Shipping Cost: Calculated at checkout. Free shipping promotions may apply on eligible order values.

    Please note that delivery times are estimates provided by our courier partners and are not strictly guaranteed.

    3. How to Track Your Order

    Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and courier tracking link.

    Please allow up to 24 hours for tracking information and shipment updates to appear on the courier's website.

    You can monitor the status of your shipment at any time using the tracking link provided in your shipping confirmation email.

    If you have not received your tracking information within 3 business days of placing your order, please contact us at superseniorcontact@gmail.com.

    4. Shipping Address Accuracy & Undeliverable Packages

    Please verify your shipping address and contact phone number carefully before completing your purchase.

    • Address Changes: If you notice an error in your shipping details, contact us immediately at superseniorcontact@gmail.com. We will do our best to update your information before your order is dispatched. Once an order has been shipped, we are unable to change the delivery address.

    • Returned Packages: If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, the customer will be responsible for any applicable re-shipping charges.

    5. Damaged, Lost, or Delayed Shipments

    • Damaged in Transit: If your workbook arrives damaged during transit, please take clear photographs of both the packaging and the product and contact us at superseniorcontact@gmail.com within 48 hours of delivery.

    • Lost or Delayed Shipments: If your tracking shows no movement for more than 7 business days, or if your order is marked as delivered but you have not received it, please first check with family members, neighbors, or your building/security staff. If the package is still missing, contact our support team so we can investigate with the courier.

    6. Contact Us

    If you have any questions regarding shipping or delivery, please contact us:

    Email: superseniorcontact@gmail.com

    Mailing Address:

    Thane West, Maharashtra 400610

    India