Refund policy

Last Updated: July 25, 2026

Return & Refund Policy

At Super Senior, we carefully inspect and package every order before dispatch to ensure it reaches you in excellent condition.

As our products are physical workbooks and printed materials, we do not accept returns or exchanges unless the product you receive is damaged, defective, or incorrect. Please review your order carefully before completing your purchase.

1. Returns

We only accept returns if:

  • The product is defective or has a manufacturing defect.

  • The product was damaged during transit.

  • You received the wrong item.

Returns will not be accepted for any other reason, including change of mind, accidental purchases, or if the product has been opened, used, written in, or damaged after delivery.

2. Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged during shipping

  • Defective

  • Incorrect

please contact us at superseniorcontact@gmail.com within 48 hours of delivery.

To help us process your request quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of:

    • The product

    • The external packaging

    • The shipping label (if applicable)

Requests submitted without sufficient evidence or outside the reporting period may not be eligible for a replacement or refund.

3. Resolution

Once your request has been reviewed and approved, we will:

  • Provide a replacement product at no additional cost whenever possible.

  • If a replacement is unavailable, issue a full refund to your original payment method.

Approved refunds are generally processed within 5 to 10 business days, depending on your payment provider.

4. Non-Eligible Return & Refund Requests

Returns, replacements, or refunds will not be provided for:

  • Change of mind

  • Accidental purchases

  • Products that have been opened, used, written in, or damaged after delivery

  • Normal wear and tear

  • Minor variations in printing or packaging that do not affect product usability

  • Incorrect shipping information provided during checkout

  • Delivery delays caused by the shipping carrier

  • Requests submitted more than 48 hours after delivery

5. Contact Us

If you have any questions regarding your order or need assistance with a damaged, defective, or incorrect product, please contact us.

Email: superseniorcontact@gmail.com

Support Hours: Monday to Sunday, 10:00 AM to 8:00 PM IST