Refund policy

Last updated: July 25, 2026

At Super Senior, we want you to be completely satisfied with your purchase. We stand behind the quality of our physical workbooks and brain training materials.

Please read our Return & Refund Policy below to understand your options and the step-by-step process for returns.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria for Returns:

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the exact same condition that you received it—unmarked, unused, undamaged, and with no visible wear or written content inside.

  • The item must be in its original packaging.

  • You must provide a receipt or valid proof of purchase from our official store.

2. How to Start a Return

To initiate a return request, please follow these steps:

  1. Contact our support team via email at superseniorcontact@gmail.com.

  2. Include your order number, receipt or proof of purchase, and the reason for your return request.

  3. If your return is accepted, our support team will email you a return shipping label, along with detailed instructions on how and where to ship your package.

Important Note: Items sent back to us without first contacting us to request a return will not be accepted.

Return Shipping Address:

All approved physical returns must be shipped to our headquarters:

Super Senior

Attn: Returns Department

403 Pokhran Road, Manpada, Thane West,

Hiranandani Meadows,

Mumbai, Maharashtra – 400610, India

3. Damages, Defects, and Order Issues

Please inspect your order immediately upon delivery.

If your order arrives defective, damaged in transit, or if you received the wrong item, please contact us right away at superseniorcontact@gmail.com with clear photos of the damaged item and packaging. We will evaluate the issue immediately and send a replacement or issue a full refund at no extra cost to you.

4. Exceptions / Non-Returnable Items

Certain items and circumstances are non-returnable:

  • Digital Goods / Downloads: Any downloadable digital workbooks or digital content.

  • Sale / Promotional Items: Items purchased during clearance sales or promotional events are final sale.

  • Gift Cards: Store gift cards cannot be returned or redeemed for cash.

  • Marked/Used Workbooks: Physical workbooks that have been written in, drawn on, or marked.

If you have questions or concerns about whether your specific order is eligible for a return, please reach out to us before sending it back.

5. Exchanges

The fastest and most efficient way to ensure you get the item you want is to return the original item following the return steps above. Once your return is approved, you can make a separate purchase for the new item on our store.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above policies, if your order is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason and without justification.

To be eligible under the EU cooling-off period, the item must remain unused, unmarked, in its original packaging, and accompanied by proof of purchase.

7. Refunds Process

Once we receive and inspect your returned package, we will send you an email notification confirming receipt and informing you whether your refund has been approved.

  • Approval: If approved, your refund will be processed automatically back to your original payment method within 10 business days.

  • Processing Delays: Please keep in mind that it may take additional time for your bank or credit card provider to process and post the refund to your statement.

  • Follow-up: If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us immediately at superseniorcontact@gmail.com.